Connect with Excellence
Experience the pinnacle of Australian hospitality. Whether you're planning a grand stay or have a specific enquiry, our dedicated team at TrequessiangrandStay is here to assist you with every detail.
Our Location
18 Northbourne Avenue,
Canberra, ACT 2601
Australia
Get in Touch
Reception: +61 2 6188 2740
Reservations: +61 2 6188 2741
enquiries@trequessiangrandstay.com
Reception Hours
Front Desk: 24/7 Service
Reservations: 8:00am – 8:00pm AEST
Casino Floor: 24/7 Access
General Enquiry
Have a question about our facilities or services? Send us a message and our concierge team will respond within 24 hours.
Request a Stay
Ready for the TrequessiangrandStay experience? Fill out the details below and our reservations team will contact you to confirm availability and finalize your booking.
How to Plan Your Stay
A seamless journey from your first enquiry to your grand arrival.
Choose Accommodation
Explore our range of premium rooms and signature suites to find your perfect match.
Select Your Dates
Decide on your arrival and departure dates for your sophisticated Australian getaway.
Send Enquiry
Submit our booking enquiry form with your preferences and any special requests.
Receive Confirmation
Our team will contact you promptly to confirm availability and secure your reservation.
Location & Transport
By Car
Valet parking is available for all hotel guests. Directly accessible from CityLink and the West Gate Freeway.
Public Transport
Short walk from Flinders Street and Southern Cross Stations. Tram routes 12, 96, and 109 stop directly outside.
Directions
Located in the heart of the Southbank precinct, just minutes from Melbourne CBD and the Arts Centre.
Frequently Asked Questions
Everything you need to know about staying at TrequessiangrandStay.
How do I make a booking enquiry?
You can use our online Booking Enquiry form above, or contact our reservations team directly via phone or email. We will verify availability for your selected dates and contact you to finalize the details.
What are the check-in and check-out times?
Standard check-in is from 3:00pm, and check-out is by 11:00am. Early check-in or late check-out may be available upon request, subject to availability and potential additional fees.
Is parking available on-site?
Yes, we offer secure on-site parking. Hotel guests can enjoy valet parking services for a daily fee. Self-parking options are also available within the precinct.
What accessibility features do you offer?
TrequessiangrandStay is fully accessible. We offer designated accessible rooms with modified bathrooms, ramp access to all public areas, and elevators serving all floors.
Are children allowed in the hotel and casino?
Children are welcome in our hotel accommodation and most dining areas. However, the casino floor is strictly 18+ and requires valid photo identification for entry.
What is your cancellation policy?
Our standard cancellation policy requires 24-hour notice prior to arrival for a full refund. Some premium suites and special event bookings may have different terms, which will be specified during the booking process.